Terms of service

Last updated: 26 July 2026

1. About these Terms

These Terms of Service govern:

Your access to and use of sanejellytech.org;
Purchases made through our website;
Requests and orders for custom-built PCs;
Communications, reviews and other content submitted through our website; and
Any other goods or services supplied by Sane Jelly Tech where these Terms form part of the agreement.

Please read these Terms before placing an order or submitting a custom PC request.

The website and products are operated and supplied by:

Sane Jelly Tech
A trading name of Matthew White
101 Shore Side
Siddick
Workington
CA14 1JZ
United Kingdom

Email: sanejellytech@gmail.com

In these Terms:

“Sane Jelly Tech”, “we”, “us” and “our” refer to Matthew White trading as Sane Jelly Tech.
“You” and “your” refer to the website visitor, customer or person placing an order.
“Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.
“Business Customer” means a person or organisation purchasing wholly or mainly for business purposes.
“Goods” includes accessories, components, custom-built PCs and any other physical products we supply.
“Services” includes custom PC assembly, configuration, support or another service expressly agreed with you.

Nothing in these Terms restricts any rights or remedies that cannot legally be excluded.

2. Policies forming part of our agreement

These Terms should be read alongside our:

Those policies form part of the agreement where they apply to your purchase or use of the website.

If there is a conflict:

Any specific written specification, quotation or terms expressly agreed for your order will take priority for that order.
A policy dealing specifically with the relevant subject will take priority over a more general provision in these Terms.
Your statutory rights will always take priority where the law does not permit them to be restricted.

3. Website access and eligibility

You may browse our website without creating an account.

To place an order, you must:

Be at least 18 years old;
Be legally capable of entering into a binding contract;
Provide accurate and complete information; and
Be authorised to use the selected payment method.

If you place an order on behalf of a company or another organisation, you confirm that you have authority to bind that organisation.

We may refuse or restrict access to the website where reasonably necessary to protect customers, our business, Shopify, payment providers or other users.

4. Customer accounts

Where account functionality is available, you are responsible for:

Keeping your login details confidential;
Using a secure password;
Keeping your account information current; and
Notifying us promptly if you suspect unauthorised access.

You must not transfer, sell or permit another person to misuse your account.

We may temporarily suspend or restrict an account where we reasonably believe that:

It has been compromised;
Fraudulent or unlawful activity may be taking place;
These Terms have been materially breached; or
Suspension is reasonably necessary to protect the website or another person.

Suspending an account does not remove any rights or obligations relating to an order already accepted.

5. Acceptable use of the website

You may use the website only for lawful purposes.

You must not:

Use the website fraudulently or unlawfully;
Attempt to gain unauthorised access to the website, another account or connected systems;
Introduce viruses, malicious code or other harmful material;
Interfere with the website’s operation or security;
Scrape, harvest or collect personal information without lawful authority;
Impersonate another person or misrepresent your identity;
Submit knowingly false, defamatory, abusive or unlawful material;
Use automated systems in a way that places an unreasonable burden on the website;
Attempt to manipulate reviews, promotions, stock levels or checkout systems; or
Reproduce or commercially exploit website content without permission.

We may take reasonable action to prevent or respond to misuse, including restricting access and reporting suspected unlawful conduct.

6. Product descriptions and images

We take reasonable care to ensure that product descriptions, specifications, photographs, prices and availability information are accurate.

Product images are illustrative. Appearance may vary slightly because of:

Screen settings;
Lighting and photography;
Manufacturing changes;
Minor differences between production batches;
Reflections or perspective; or
The condition of an individually listed used or refurbished product.

Any material feature, specification or condition forming part of your purchase will be described on the product page, in your order confirmation or in an agreed custom specification.

Minor differences that do not materially affect the product’s description, safety, compatibility or function will not normally constitute a defect.

Nothing in this section allows us to supply goods that are not as described.

7. Product availability

All products are subject to availability.

Adding an item to your basket does not reserve it.

We may limit purchase quantities where reasonably necessary because of:

Limited stock;
Suspected resale or fraudulent activity;
Supplier restrictions;
Promotional limits; or
Fair allocation between customers.

If a product becomes unavailable after payment but before we accept the order, we will notify you and refund any amount paid for that product.

Where appropriate, we may offer an alternative, but we will not substitute a materially different product without your agreement.

8. New, used and refurbished products

We may sell new, used, refurbished, open-box or professionally tested products.

The product’s condition will be identified in its description or the agreed custom PC specification.

Used and refurbished products may show reasonable cosmetic signs of previous use where disclosed. Cosmetic wear that was accurately described before purchase is not, by itself, a defect.

Where we describe a product as tested, the description will explain the nature or extent of testing where relevant.

Unless expressly stated otherwise, a used product is not represented as being new.

Your statutory rights regarding satisfactory quality, fitness for purpose and description continue to apply, taking account of the product’s age, price, condition and disclosures made before purchase.

9. Compatibility and technical information

You are responsible for checking that a product is suitable for your intended device or setup based on the compatibility information available before purchase.

Compatibility can depend on factors outside the product itself, including:

Device model and revision;
Available ports and interfaces;
Charging or data-transfer protocols;
Power requirements;
Operating system;
Drivers and firmware;
Motherboard and case dimensions;
Network equipment;
Display capabilities; and
Third-party hardware or software.

You should contact us before ordering if compatibility is unclear.

Where you ask us for compatibility advice, you must provide complete and accurate information about the relevant equipment and intended use.

We will take reasonable care when providing advice. However, we are not responsible for an incompatibility caused by material information that was not supplied to us or was supplied incorrectly.

This does not affect your rights where a product was misdescribed, was not fit for a purpose you clearly made known to us, or where we failed to use reasonable care and skill when providing a service.

10. Product safety and proper use

Products must be used:

For their intended purpose;
In accordance with supplied instructions;
With compatible equipment;
Within any stated electrical, environmental or operating limits; and
Without unauthorised or unsafe alteration.

You should stop using a product and contact us if it:

Appears physically damaged;
Overheats abnormally;
Produces smoke, sparks or an unusual smell;
Has exposed wiring;
Has been exposed to liquid; or
Otherwise appears unsafe.

You must remove all identified transit packaging from a custom PC before switching it on.

Nothing in this section limits our responsibility for supplying safe, compliant goods or affects your statutory rights.

11. Custom PC build requests

Submitting the Custom PC Build Request form is an enquiry only.

It does not:

Require you to purchase a PC;
Require us to accept a build;
Reserve components;
Fix a final price; or
Create a binding contract.

After reviewing your request, we may contact you to discuss:

Your budget;
Intended use;
Performance expectations;
Component preferences;
New or used component preferences;
Appearance and form factor;
Operating-system requirements;
Delivery requirements; and
Estimated preparation time.

Any initial recommendation, estimate or example specification remains subject to component availability, pricing and final written agreement.

12. Custom PC quotations

A custom PC quotation may include:

The proposed components;
Whether components are new, used or refurbished;
The build and configuration work included;
The total price;
Any deposit or staged-payment requirement;
The estimated sourcing, build and dispatch timeframe;
Software or licences included;
Delivery charges;
Warranty information; and
Any specific conditions applying to the build.

A quotation is valid only for the period stated in it. If no period is stated, it may be withdrawn or updated before acceptance because component prices and availability can change quickly.

A custom PC contract is formed only when:

You accept the final quotation or specification in the manner requested;
We confirm acceptance in writing; and
We receive any payment or deposit required at that stage.

If a deposit applies, its amount, purpose and any circumstances affecting its refundability will be clearly explained before payment.

We will not apply a blanket non-refundable deposit in a way that overrides your statutory rights.

13. Custom PC components and substitutions

The agreed specification will identify the components to be supplied.

We will obtain your approval before making a material substitution that changes the agreed:

Performance;
Brand or model where specifically selected;
Condition;
Appearance;
Warranty;
Storage capacity;
Connectivity; or
Overall value.

Where an exact component becomes unavailable, we may propose an equivalent or better alternative. You are not required to accept it.

If no suitable alternative can be agreed, either party may cancel the affected order. Any refund will be handled according to the circumstances, work already lawfully undertaken, the custom nature of the goods and your statutory rights.

Used or refurbished components will be included only where disclosed and agreed.

14. Custom PC performance estimates

Any frame-rate, benchmark, temperature, acoustic, transfer-speed or workload estimate is an informed estimate unless expressly guaranteed in writing.

Actual performance can vary because of:

Game or application updates;
Resolution and graphics settings;
Driver and firmware versions;
Ambient temperature;
Cooling configuration;
Background applications;
Silicon variation;
Network conditions; and
Third-party peripherals or software.

We will use reasonable care when preparing a recommendation and will not knowingly misrepresent expected performance.

15. Software and licences

A custom PC includes software or a software licence only where this is expressly stated in the quotation or specification.

You are responsible for complying with third-party software licence terms.

We are not responsible for issues caused by software, drivers, modifications or malware installed after delivery unless the issue results from a fault or service for which we are legally responsible.

Where we install software as part of an agreed service, we will use reasonable care and skill.

16. Placing an order

When you place an order through the website, you are making an offer to purchase the selected goods under these Terms.

The automated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

A contract for a standard in-stock product is normally formed when we send a dispatch confirmation or otherwise expressly confirm acceptance.

A contract for a custom-built, specially sourced or made-to-order product is formed as described in the relevant quotation and Section 12.

We may decline an order before acceptance where reasonably necessary, including where:

A product is unavailable;
Payment cannot be authorised;
The delivery address is outside an area we serve;
We reasonably suspect fraud or unlawful activity;
An order breaches a clearly stated purchase limit;
The customer does not provide information needed to fulfil the order; or
There is an obvious and material pricing or listing error.

If we decline an order after taking payment, we will refund the amount paid without undue delay.

17. Errors in orders, listings or prices

Please review your basket and delivery details before paying.

If you notice an error after placing an order, contact us as soon as possible. We will try to help, but an order may not be changeable once processing, sourcing, assembly or dispatch has begun.

If we discover an obvious and material error in a product listing, price or specification before acceptance, we may:

Correct the error;
Contact you for instructions;
Offer to proceed on corrected terms; or
Decline the order and refund the payment.

If an error is discovered after a contract has been formed, we will deal with it fairly and in accordance with applicable law. We will not rely on this section to avoid a contract merely because a product later becomes less profitable to supply.

18. Prices and payment

Prices are displayed in pounds sterling unless clearly stated otherwise.

Any delivery charge and other mandatory charge will be shown before the order is completed.

Any VAT or other tax legally chargeable will be included in the displayed price or clearly identified before payment.

You must provide accurate payment and billing information and be authorised to use the selected payment method.

Payments are processed through Shopify and/or the payment provider displayed at checkout. The payment provider may apply its own terms and privacy notice.

We may carry out or request reasonable payment, identity or fraud-prevention checks.

We will not add an optional charge unless you have actively selected or expressly agreed to it.

19. Promotions and discount codes

Promotions, bundles and discount codes may be subject to additional terms displayed with the offer.

Unless the offer states otherwise:

A promotion applies only during its stated period;
A discount has no cash value;
A code must be entered correctly at checkout;
Codes may be case-sensitive;
Discounts cannot be applied retrospectively after checkout;
Multiple offers may not be combinable; and
A promotion may be limited to specified products, variations or quantities.

Any promotion-specific terms take priority over this section for that promotion.

We may withdraw or correct a promotion before an order is accepted where there is an obvious error, suspected misuse or another legitimate reason.

Accepted orders will not be changed solely because a promotion later ends.

20. Delivery

Delivery is governed by our Shipping and Delivery Policy.

Delivery options, charges and estimates will be displayed at checkout or agreed separately for custom orders.

Goods remain at our risk until they come into the physical possession of:

You; or
A person identified by you to receive them.

An exception may apply if you independently arrange a carrier that we did not offer. In that situation, risk may pass when the goods are handed to your chosen carrier.

Custom PCs and high-value components may be sent with additional protective packaging. Heavy or sensitive components may be packaged separately where we reasonably consider that safer for transport.

21. Cancellation, returns and refunds

Cancellation, return and refund rights are set out in our Returns and Refunds Policy.

Consumers buying online normally have a legal right to cancel eligible orders within the applicable cancellation period, subject to statutory exceptions.

An exception may apply to goods:

Made to your specifications; or
Clearly personalised.

This may apply to some custom-built PCs or specially configured products. Where we believe the exception applies, we will explain this before the order is confirmed.

The absence of a change-of-mind cancellation right does not remove your rights where goods are faulty, damaged, unsafe, incorrect or not as described.

We do not impose an automatic restocking fee on a statutory cancellation.

22. Services started during a cancellation period

Where a separate service is supplied and you expressly ask us to begin it during a statutory cancellation period, you may be required to pay a proportionate amount for work properly completed before you cancel.

Where a service is fully performed during the cancellation period:

At your express request; and
After you acknowledge that the right to cancel will be lost once the service is fully performed,

the cancellation right for that service may end when the service is completed.

We will obtain any legally required request or acknowledgement before relying on this provision.

23. Faulty, damaged or misdescribed goods

Goods supplied to consumers must be:

Of satisfactory quality;
Fit for a purpose made known to us;
As described; and
Installed correctly where installation forms part of our contract.

Your available remedy may depend on factors including:

When the fault appeared;
The nature of the fault;
Whether repair or replacement is possible;
Whether a previous repair or replacement has failed; and
The applicable consumer law.

Further details are available in our Returns and Refunds Policy.

Nothing in these Terms replaces or reduces your statutory remedies.

24. Sane Jelly Tech warranty

Eligible products purchased directly from us may also receive the additional warranty described in our Warranty Policy.

The warranty is additional to your statutory rights. It does not replace or shorten them.

Warranty coverage, exclusions, claim requirements, inspection arrangements and return costs are governed by the Warranty Policy.

25. Customer modifications and custom PCs

Opening a custom PC case for reasonable purposes, such as careful cleaning or installing an upgrade, does not automatically cancel all warranty coverage.

However, we are not responsible under our additional warranty for damage caused by:

Incorrect installation;
Mishandling;
Accidental damage;
Inadequate anti-static precautions;
Incompatible components;
Unauthorised electrical modifications;
Unsafe overclocking; or
Work performed without reasonable care.

An unaffected component or fault may remain covered even where a separate modification has been made.

Your statutory rights remain unaffected.

26. Data and backups

Electronic devices, storage components and custom PCs may contain important data.

You should maintain appropriate backups.

Before sending a device or storage component to us for inspection, repair, return or warranty assessment, you should:

Back up important information;
Remove confidential information where possible;
Sign out of personal accounts where appropriate; and
Provide any access credentials genuinely required for agreed diagnostic work through a secure method.

We are not responsible for data loss that was not caused by our breach of contract, negligence or failure to use reasonable care and skill.

Nothing in these Terms excludes liability where it cannot legally be excluded.

27. Website information and availability

We aim to keep the website available and accurate but cannot guarantee that it will always be uninterrupted or error-free.

We may temporarily suspend or change part of the website for:

Maintenance;
Security;
Updates;
Technical problems;
Legal compliance; or
Changes to our products and services.

General articles, social-media content, product guides and other informational material do not replace professional advice where specialist advice is required.

Nothing in this section affects an accepted order or information that legally forms part of a contract.

28. Third-party websites and services

The website may include links to or integrations with third parties, including:

Shopify;
Payment providers;
Delivery carriers;
Review platforms;
Social-media services; and
Manufacturers.

A third party may apply its own terms and privacy policy when you use its service.

We are not responsible for third-party content or services that are outside our reasonable control.

This does not remove our responsibility for fulfilling a sale made directly between you and Sane Jelly Tech or for the actions of a carrier or processor where the law treats us as responsible.

29. Our relationship with Shopify

Our website and checkout are hosted or supported by Shopify.

Shopify provides the ecommerce platform and may process information necessary to operate the website and checkout.

Products purchased from Sane Jelly Tech are sold by Sane Jelly Tech, not Shopify, unless the checkout expressly states otherwise.

Questions about an order, product, return, warranty or custom PC should be directed to Sane Jelly Tech through our Contact page.

Personal information processed through Shopify is handled as described in our Privacy Policy and any applicable Shopify privacy notice.

30. Intellectual property

Unless otherwise stated, the website and its original content—including branding, text, graphics, layouts, photographs, videos and promotional designs—are owned by or licensed to Sane Jelly Tech.

You may view and use the website for personal or internal business purchasing purposes.

You must not, without permission:

Copy or republish substantial website content;
Use our branding in a way that suggests endorsement;
Remove copyright or ownership notices;
Sell or commercially exploit our content;
Use product images to misrepresent another product; or
Create a misleading imitation of our website or brand.

Third-party product names, logos and trademarks remain the property of their respective owners. Their appearance does not imply sponsorship or endorsement unless expressly stated.

31. Reviews, feedback and customer content

You retain ownership of content you submit, including reviews, photographs and feedback.

By voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to:

Display it on our website;
Reproduce it in social-media or marketing material;
Format or shorten it without materially changing its meaning; and
Use it to operate and promote Sane Jelly Tech.

Where appropriate, we may identify a review using the reviewer name or abbreviated name submitted with it. We will handle associated personal information in accordance with our Privacy Policy.

You confirm that submitted content:

Is based on your genuine experience where presented as a review;
Is accurate to the best of your knowledge;
Does not infringe another person’s rights;
Does not disclose confidential information unlawfully;
Is not defamatory, threatening or discriminatory; and
Does not contain malicious code, spam or unlawful advertising.

We may decline, moderate or remove content where reasonably necessary for legal, security or relevance reasons.

We will not suppress a genuine negative review merely because it is unfavourable.

32. Our responsibility to Consumers

We are responsible for losses a Consumer suffers that are a foreseeable result of:

Our breach of contract;
Our negligence; or
Our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it would happen or where both parties knew that it might happen when the contract was formed.

Where you purchase as a Consumer, we are not responsible for business losses, including loss of profit, revenue, contracts, opportunity or business interruption.

Nothing in these Terms excludes or restricts liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Defective products where liability cannot legally be excluded;
Breach of statutory rights that cannot be excluded;
Deliberate breach; or
Any other liability that the law does not permit us to exclude.

33. Our responsibility to Business Customers

This section applies only where you purchase wholly or mainly for business purposes.

To the fullest extent permitted by law, we will not be liable for:

Indirect or consequential loss;
Loss of profit;
Loss of revenue;
Loss of business or contracts;
Loss of anticipated savings;
Loss of goodwill;
Loss of opportunity; or
Loss or corruption of data not caused by our failure to use reasonable care and skill.

Subject to liabilities that cannot legally be limited, our total aggregate liability arising from a particular order will not normally exceed the total amount paid or payable for that order.

Any limitation is subject to the requirement that it be fair and reasonable under applicable law.

Nothing excludes liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of title;
Deliberate default; or
Any liability that cannot lawfully be excluded or limited.

34. Events outside reasonable control

We are not responsible for delay or failure caused by an event outside our reasonable control where we have taken reasonable steps to prevent or minimise its effects.

Such events may include:

Severe weather;
Transport disruption;
Industrial action;
Fire or flood;
Widespread telecommunications failure;
Supplier disruption;
Government restrictions; or
Other comparable events.

We will contact affected customers where reasonably possible and take reasonable steps to reduce the delay.

If an event materially delays an order for an extended period, you may have a right to cancel. Any refund will be provided in accordance with the applicable contract and law.

35. Privacy and electronic communications

Our collection and use of personal information is governed by our Privacy Policy.

By placing an order, you agree that we may send transactional communications electronically, including:

Order acknowledgements;
Payment confirmations;
Dispatch and tracking notices;
Custom PC quotations;
Policy documents;
Warranty communications; and
Customer-service messages.

Marketing communications will be sent only where permitted by law, and you may unsubscribe using the method provided.

36. Changes to these Terms

We may update these Terms to reflect:

Changes in law;
Changes to our products or services;
Security requirements;
Changes to our website or platform; or
Improvements in clarity.

The version applying to an order will normally be the version in effect when the contract for that order is formed.

A later update will not retrospectively alter an accepted order unless:

The change is required by law;
It benefits you without reducing your rights; or
You expressly agree to it.

The latest version will be displayed on this page with its update date.

37. Transfer of rights

You may not transfer an order or your contractual rights to another person without our agreement, except where the law permits otherwise.

We may transfer our rights and obligations to another business where this does not reduce your rights or materially disadvantage you.

We will notify you if a transfer materially affects an active order.

38. No waiver

If either party does not immediately enforce a right, that does not mean the right has been waived.

A waiver relating to one event does not automatically apply to a later event.

39. Severability

If any provision of these Terms is found unlawful, unfair or unenforceable, it will be removed or limited only to the extent necessary.

The remaining provisions will continue to apply.

40. Entire agreement

These Terms, the linked policies, the product description, your order confirmation and any specific written terms agreed for your order form the agreement between us.

Nothing in this section:

Excludes liability for fraud or misrepresentation;
Prevents a Consumer relying on information that the law treats as part of the contract; or
Limits statutory rights.

41. Third-party rights

Except where these Terms expressly state otherwise, a person who is not a party to the contract does not have a right to enforce it.

This does not affect any right or remedy available independently of these Terms.

42. Complaints and dispute resolution

Please contact us first if you have a concern. We will try to understand the issue and reach a fair resolution.

You can contact us through our Contact page or by email:

Email: sanejellytech@gmail.com

Please include:

Your name;
Your order number, where applicable;
A clear description of the issue; and
The resolution you are seeking.

Nothing in this section prevents either party from exercising legal rights or bringing a claim in an appropriate court.

43. Governing law and courts

These Terms and any contract between you and Sane Jelly Tech are governed by the law of England and Wales.

If you are a Consumer living in Scotland or Northern Ireland, you also retain the protection of any mandatory laws that apply where you live.

A Consumer may bring proceedings in the courts of the part of the United Kingdom in which they live.

A Business Customer agrees that the courts of England and Wales will have exclusive jurisdiction, except where the parties agree otherwise in writing.