Returns and Refunds Policy

This policy applies to purchases made by consumers through our website or by another distance-selling method. It does not affect your statutory rights.

Return Window

You have the right to cancel your order within 14 days without giving a reason.

The cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the item.

To exercise your right to cancel, you must inform us clearly that you wish to cancel within this 14-day period.

After notifying us that you wish to cancel, you must send the item back to us within a further 14 days.

These cancellation rights are subject to the exceptions described below.

Return Eligibility

You may inspect and handle an item in the same way that you reasonably could in a shop.

Where possible, returned items should be unworn or unused, with their tags and original packaging. However, the absence of original packaging does not automatically remove your statutory right to cancel.

We may make a reasonable deduction from your refund if the value of the item has been reduced because it was handled beyond what was necessary to establish its nature, characteristics and functionality.

Please provide your order number, receipt or another reasonable form of proof of purchase so that we can identify your order.

How to Start a Return

To start a return or notify us that you are cancelling your order, please contact us at:

Email: sanejellytech@gmail.com

Please include your name, order number, the item you wish to return and a clear statement that you wish to cancel or return the order.

Returns should be sent to:

101 Shore Side
Siddick
Cumbria
CA14 1JZ

Please contact us before sending your return so that we can provide the appropriate return instructions. This does not affect your statutory right to cancel where you have clearly notified us within the required cancellation period.

You are responsible for ensuring that returned items are appropriately packaged. We recommend obtaining proof of postage.

Return Shipping

For returns made because you have changed your mind under your statutory cancellation rights, you are responsible for the direct cost of returning the item, provided that we informed you of this responsibility before you placed your order.

If an item is faulty, damaged, not as described or incorrect, we will cover the reasonable cost of returning it. Please contact us before returning such an item so that we can provide instructions.

Restocking Fees and Deductions

We do not charge a restocking fee when you exercise a statutory right to cancel or return an item.

We may make a reasonable deduction for any reduction in the value of the item caused by handling beyond what would reasonably be permitted in a shop.

Any deduction will reflect the actual reduction in value and will not be applied automatically.

A separate restocking or administration fee may apply only to a return accepted outside your statutory rights as a discretionary goodwill return, where the fee was clearly agreed with you in advance and is fair and reasonable.

Faulty, Damaged, Incorrect or Misdescribed Items

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, incorrect or not as described. This allows us to evaluate the issue and resolve it promptly.

Goods supplied to consumers must be of satisfactory quality, fit for purpose and as described.

You will normally have a short-term right to reject faulty goods and request a full refund within 30 days of receiving them.

After the first 30 days, you may be entitled to a repair or replacement. If a repair or replacement is impossible, unsuccessful, not provided within a reasonable time or causes significant inconvenience, you may be entitled to a price reduction or refund in accordance with applicable consumer law.

Some products may also be covered by an additional manufacturer’s warranty or Sane Jelly Tech warranty. Please see our Warranty Policy for further details about warranty periods, coverage, exclusions and how to make a warranty claim.

Any warranty is provided in addition to, and does not replace, restrict or exclude, your statutory rights under the Consumer Rights Act 2015.

Exceptions and Non-Returnable Items

The statutory right to cancel does not apply, or may be lost, in certain circumstances. These may include:

• Goods made to your specifications or clearly personalised.

• Goods that are liable to deteriorate or expire rapidly.

• Sealed goods that are not suitable for return for health-protection or hygiene reasons, where the seal has been broken after delivery.

• Sealed audio recordings, video recordings or computer software where the seal has been broken after delivery.

• Goods that become inseparably mixed with other items after delivery.

• Digital content supplied immediately with your express consent and acknowledgement that your cancellation right would be lost once supply began, where the legal requirements for that consent have been met.

Please contact us before purchasing if you are unsure whether an item is covered by an exception.

Sale items are not automatically excluded from returns. Your statutory cancellation rights and your rights relating to faulty, damaged, incorrect or misdescribed goods continue to apply to sale items.

Gift cards and other monetary vouchers may be excluded from our voluntary returns policy, but this does not limit any statutory rights that apply.

Exchanges

The fastest way to ensure that you receive the item you want is to return the original item and, once the return has been accepted, place a separate order for the replacement item.

This does not affect any statutory right you may have to request a repair or replacement for faulty goods.

Where an issue may be covered by a product warranty, please also see our Warranty Policy for further details.

Refunds for Cancelled Orders

We will notify you once we have received and inspected your return.

Where you exercise your statutory right to cancel, we will refund:

• The price paid for the returned item.

• The cost of our least expensive standard delivery option, where the entire order is cancelled.

If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional amount above the cost of standard delivery.

We may withhold the refund until we have received the returned item or you provide evidence that you have sent it back, whichever occurs first.

Refunds will be made without undue delay and no later than 14 days after the day on which we receive the returned item or satisfactory evidence that it has been sent back.

Refunds will normally be made using the same payment method used for the original purchase, unless you expressly agree otherwise. You will not be charged a fee for receiving the refund.

Please remember that your bank or card provider may take additional time to process and display the refund.

Refunds for Faulty Goods

Where you are entitled to a refund because goods are faulty, damaged, incorrect or not as described, the refund will be provided without undue delay and within the period required by applicable consumer law.

We will also refund or cover reasonable return costs where we are legally responsible for them.

A warranty claim may provide additional remedies depending on the product and the terms of the applicable warranty. Please see our Warranty Policy for further details.

Using a warranty does not affect your statutory rights.

Return Questions

You can contact us with any return-related questions at:

Email: sanejellytech@gmail.com

For questions about warranty periods, warranty coverage, exclusions or warranty claims, please see our Warranty Policy or contact us using the email address above.

Your Statutory Rights

Nothing in this policy, or in our Warranty Policy, is intended to restrict, exclude or replace any rights or remedies you have under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.